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#1 07-09-2026 02:26 pm

Simply NikNaks
Member
Simply NikNaks

Product lookup no longer working

Packing Partner is no longer using the Lookup table to set product weight, size etc
It was fine on Friday, but today all my products fetched from ebay/amazon etc came in with no courier/shipping service selected. 
The first line of my script checks if a weight has been assigned to product and if not then it does not carry on to select courier/service. 
On checking it is showing product weight is 0 for everything - yet when I goto the Lookup table my products are all there with a weight so it looks like PP is no longer using the Lookup table.

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#2 07-09-2026 02:27 pm

Ben
Admin
Ben

Re: Product lookup no longer working

Thanks for the post. Sorry, there was an issue introduced late last week. Please update PP, and then re-apply your Lookup data by opening the Lookup, and pressing Save. It will ask you at that point if you want to re-apply to your records,

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#3 07-09-2026 02:35 pm

Simply NikNaks
Member
Simply NikNaks

Re: Product lookup no longer working

Ahh ok - yes that is fixed now thanks

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